Project / Change Management Consultant — Merchant Services Ops – Bank of America – Charlotte, NC

Merchant Services is newly formed line of business focused on providing, point of sale, online and security solutions for small business and GBAM clients. The Merchant Operations team provides onboarding, training and back office processing to support this functionality.

This role will be responsible for managing large scale, cross functional programs to support the Merchant Services Operations.

Role Responsibilities:

  • Strong project management skills, including the ability to prioritize work and meet deadlines
  • Demonstrated ability to be detail-oriented on business process concepts
  • Strong written and verbal communications skills; comfortable interacting with senior leaders
  • Ability to facilitate meetings, capture key outcomes/actions and own project/process documentation
  • Analytical skills with ability to comprehend, document, evaluate and improve complex business processes
  • Self-motivation, self-direction, organizational skills and the ability to manage priorities without sacrificing quality or timelines
  • Ability to work in a fast-paced environment with strong attention to detail and accuracy
  • Effectively deals with ambiguity and adapts to changing circumstances
  • Ability to work with diverse team members in virtual environment
  • Proficiencies in Microsoft Office products (Word, Excel, PowerPoint, Visio) required
  • Communicates, influences, and negotiates both vertically and horizontally, within and outside the program’s sponsoring organization
  • Develops, maintains, and reports on an overall integrated delivery plan
  • Ensures compliance with all applicable Bank standards and FLU procedures relating to change management

    Required Skills:
  • Must be able to work weekends for tech releases as needed
  • 1 to 3years of change management and program experience
  • Experience working on large-scale and complex people process and technology projects
  • Knowledge of Agile and PPRT(or similar project management tools)
  • Effectively deal with ambiguity and adapt to changing circumstances
  • Excellent written and verbal communication skills, including tailoring the message to the audience, and documenting findings and recommendations
  • Ability to manage multiple priorities in a fast-paced, matrix environment
  • Very strong self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines
  • Strong analytical and presentation skills; ability to synthesize data into actionable reports and communicate concepts
  • MS Office proficiency (Excel, PowerPoint, Word, Project, Visio)

    Desired Skills:
  • Knowledge and experience with the Bank of America’s Enterprise Change Management Policy and Standards and how the policy standards apply to both material and non-material change types.
  • Experience with JIRA
  • Experience in effectively interacting with senior management
  • Bachelor’s or graduate degree or equivalent experience
  • Project management certification (PMI), Six Sigma certification, or equivalent experience)

Enterprise Description
Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using Agile and six sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts, practices and Agile methodology. Will lead cross functional teams teams to achieve process or project objectives. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function.

1st shift (United States of America)

Hours Per Week:

Job Information

  • Job ID: 62748158
  • Location:
    Charlotte, North Carolina, United States
  • Company Name: Bank of America
  • Position Title: Project / Change Management Consultant — Merchant Services Ops
  • Job Function: Project Management
  • Job Type: Full-Time

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