Instructional Systems Designer Program Manager – FIRNA

The HR Program Manager, Learning & Development position is responsible for executing and supporting leadership development programs, customized design/development/delivery programs, and leading organization-wide professional development Racial Justice Task Force initiatives.

in addition, the program manager will consult with and provide expert advice to People Solutions Business Partners and Senior Executives and other leadership to identify needs and assess options and/or recommend learning solutions on leadership development and corporate-wide upskilling initiatives that impact the entire FINRA population of managers and employees.

Essential Job Functions:

  • Expertly and independently manage (from intake/needs assessment through design/development to measuring impact) complex, customized virtual, in-person, and hybrid learning program requests from FINRA business units for tailored organizational wide learning initiatives, and ensuring the recommended learning solution meets the requester’s requirements. 
  • Manage the annual Organizational Learning Needs Assessment process by analyzing effectiveness of current learning programs, identifying gaps in the current curriculum, researching new vendor programs/solutions, recommending new learning solutions/programs to meet any skill gaps identified, and presenting the Organizational Learning Needs Assessment Executive Summary and overall findings to Business Unit leaders to ensure their business line professional development goals are supported. 
  • Design and develop various career development, job shadow, and job rotational programs for the organization and/or certain populations within the organization.  For example, a potential rotational program for graduates of Historically Black Colleges and Universities (HBCUs) to help retain early career talent and serve as a talent pipeline for recruiting from HBCUs. 
  • Monitor the effectiveness of new career development programs and use the evaluation data to implement program improvements.
  • Collaborate with the Technology group to create a Professional Development Portal to be the central source of FINRA professional development programs and career management tools. 
  • Serve as Portal site owner and update the site with current career management tools, resources, and new program information as programs are launched.
  • Design and develop annual Performance Management webinars, job aids, and other supporting resources. 
  • Build strong partnerships with business unit leadership teams to ensure understanding of their priorities and goals. 
  • Independently deliver results with a high level of accountability in achieving outcomes and adoption; anticipate potential program roadblocks and proactively plan solutions to overcome implementation obstacles.
  • Proactively keep current of enterprise business priorities and overall trends in the financial services industry that may impact LTOD programs and services.

Other Responsibilities:

  • Other duties as assigned.

Education/Experience Requirements:

  • Master’s degree in Instructional Systems Design, Organization Development, and minimum five years of Instructional Systems Design experience using an industry standard ID model, such as ADDIE, and proven record of developing highly effective instructional materials, facilitating interactive learning programs, and creating well-designed participant guides/materials; or equivalent combination of education and experience.
  • Minimum of five years of proven experience leading successful large-scale organization-wide development programs and initiatives.
  • Strong critical thinking and analytical skills are essential.
  • Superior oral and written communication skills are a must.
  • Excellent interpersonal and relationship skills needed to build not only strong client relationships with FINRA leadership but also strong working relationships within the People Solutions team.
  • Excellent organizational and time management skills.
  • Results-driven and metrics-focused.
  • Able to navigate within a multi-business line setting.
  • Client-focused to ensure that client needs are built into solutions and processes.
  • Ability to manage multiple projects simultaneously and prioritize based on strategic goals.
  • Approaches tasks with a sense of urgency and a drive to complete tasks by the deadline.
  • Self-directed learner; quick to pick up new concepts and information.
  • Strong internal customer focus orientation.
  • Ability to create and contribute to a highly collaborative work environment.
  • Familiarity with Bloom’s Taxonomy desirable.

Working Conditions:

  • Ability to work in a hybrid work environment.
  • Extended hours as needed.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Employees may be eligible for a discretionary bonus in addition to base pay. FINRA also provides a variety of benefits including comprehensive health and welfare benefits, life and disability insurance, paid holidays, vacation, personal, and sick leave. FINRA offers immediate participation and vesting in a 401(k) plan with company match. You will also be eligible for participation in an additional FINRA-funded retirement contribution, our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

FINRA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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Donna Davis

Donna Davis Associates Inc.

201 592-6000

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